This policy explains what personal information TheVaelCo collects, why, and what you can do about it. TheVaelCo is operated by Evrgrn-Solutions LLC, 7901 4th St N #16922, St. Petersburg, FL 33702.
1. What we collect
You give us: name, email address, shipping and billing address, phone number if you provide one, and the contents of any message you send us.
Collected automatically: device and browser information, IP address, pages viewed and how you reached the store, through cookies and similar technologies.
Payment card details are entered directly into our payment processor and are never stored on our systems.
2. Why we use it
To process and ship your order, to provide customer support, to prevent fraud, to meet legal and tax obligations, and — only if you have opted in — to send you marketing email. You can unsubscribe from marketing at any time using the link in any such email.
3. Who we share it with
Only with service providers who need it to do their job: our ecommerce platform, payment processor, shipping carriers, and email provider. We do not sell your personal information.
4. How long we keep it
Order records are kept as long as required for tax and accounting purposes. Marketing contact details are kept until you unsubscribe.
5. Your rights
You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Depending on where you live you may have additional rights, including the right to opt out of the sale or sharing of personal information — we do not sell or share it. To exercise any of these, email support@thevaelco.com and we will respond within 30 days.
6. Cookies
We use cookies that are necessary for the store to function, plus analytics cookies to understand how the store is used. You can control cookies through your browser settings.
7. Children
This store is not directed at anyone under 18 and we do not knowingly collect information from children.
8. Changes
If we change this policy we will post the updated version here with a new effective date.
9. Contact
Questions about privacy? Email support@thevaelco.com, or write to Evrgrn-Solutions LLC, 7901 4th St N #16922, St. Petersburg, FL 33702.