Refund policy

Return and refund policy

We have a 30-day return policy, which means you have 30 days 
after receiving your item to request a return.

To be eligible for a return, your item must be in the same 
condition that you received it, unworn or unused, with tags, 
and in its original packaging. You'll also need the receipt or 
proof of purchase.

To start a return, you can contact us at support@thevaelco.com. 
Please note that returns will need to be sent to the following 
address: Evrgrn-Solutions LLC, 7901 4th St N #16922, 
St. Petersburg, FL 33702.

If your return is accepted, we'll send you a return shipping 
label, as well as instructions on how and where to send your 
package. Items sent back to us without first requesting a return 
will not be accepted.

You can always contact us for any return question at 
support@thevaelco.com.

Damages and issues

Please inspect your order upon reception and contact us 
immediately if the item is defective, damaged or if you receive 
the wrong item, so that we can evaluate the issue and make it 
right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods 
(such as food, flowers, or plants), custom products (such as 
special orders or personalized items), and personal care goods 
(such as beauty products). We also do not accept returns for 
hazardous materials, flammable liquids, or gases. Please get in 
touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift 
cards.

Exchanges

The fastest way to ensure you get what you want is to return the 
item you have, and once the return is accepted, make a separate 
purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped 
into the European Union, you have the right to cancel or return 
your order within 14 days, for any reason and without a 
justification. As above, your item must be in the same condition 
that you received it, unworn or unused, with tags, and in its 
original packaging. You'll also need the receipt or proof of 
purchase.

Refunds

We will notify you once we've received and inspected your 
return, and let you know if the refund was approved or not. If 
approved, you'll be automatically refunded on your original 
payment method within 10 business days. Please remember it can 
take some time for your bank or credit card company to process 
and post the refund too.

If more than 15 business days have passed since we've approved 
your return, please contact us at support@thevaelco.com.