Shipping policy
Shipping policy
This shipping policy describes how TheVaelCo processes, ships
and delivers orders placed through our online store. By placing
an order, you agree to the terms outlined below.
Order processing
Orders are processed within 2 to 3 business days after payment
is confirmed. Business days do not include weekends or U.S.
federal holidays. During periods of high order volume,
promotional events, or holiday seasons, processing times may be
extended. If your order is delayed beyond our standard
processing window, we will notify you by email.
Orders placed after 12:00 PM Eastern Time may not begin
processing until the following business day.
Shipping methods and transit times
We ship all domestic orders via standard shipping. Estimated
transit times from dispatch to delivery are 7 to 14 business
days for orders shipped within the continental United States.
Delivery times are estimates provided by our shipping carriers
and are not guaranteed. Actual delivery times may vary depending
on your location, carrier operations, weather conditions,
customs processing, and events beyond our control.
Shipping regions
We currently ship to addresses within the United States
including Alaska and Hawaii. We do not ship to P.O. Boxes, APO/
FPO addresses, or U.S. territories at this time.
International shipping is not currently available. If you are
located outside the United States and interested in our
products, please contact us at support@thevaelco.com.
Shipping cost
Standard shipping is free on all orders over $40 to addresses
within the continental United States. Orders under $40 will
display shipping charges at checkout based on order weight and
destination.
Additional shipping charges may apply to orders shipped to
Alaska and Hawaii due to distance and carrier restrictions.
Order tracking
Once your order ships, you will receive a shipping confirmation
email containing your tracking number and a link to track your
shipment. Please allow up to 24 hours after receiving the
confirmation email for tracking information to become active in
the carrier's system.
If you have not received a tracking email within 5 business days
of placing your order, please check your spam folder or contact
us at support@thevaelco.com.
Address accuracy
You are responsible for providing a complete and accurate
shipping address at checkout. TheVaelCo is not responsible for
orders shipped to incorrect addresses provided by the customer,
and any resulting costs for reshipment or return will be the
responsibility of the customer.
If you notice an error in your shipping address after placing an
order, please contact us immediately at support@thevaelco.com.
We will make reasonable efforts to correct the address before
your order ships. Once an order has shipped, we cannot modify
the delivery address.
Delivery issues
If your tracking indicates that your order was delivered but you
did not receive it, please:
1. Check with neighbors, household members, and building
management to see if the package was received on your behalf.
2. Contact the carrier directly using your tracking number.
3. Contact us at support@thevaelco.com if the issue is not
resolved within 3 business days.
For orders marked as delivered but not received, we reserve the
right to investigate the delivery status before issuing
replacements or refunds.
TheVaelCo is not responsible for lost, stolen, or damaged
packages once they have been marked as delivered by the carrier.
Damaged or missing items
Please inspect your order upon delivery. If your order arrives
damaged, or if items are missing from your shipment, contact us
at support@thevaelco.com within 7 days of delivery with your
order number and photos of the damage. We will evaluate the
issue and arrange a replacement or refund at our discretion.
Order cancellations
Orders may be cancelled prior to processing. Once an order has
entered processing or shipped, it cannot be cancelled. If you
wish to cancel an order, please contact us as soon as possible
at support@thevaelco.com.
Refused shipments
If a shipment is refused at delivery or returned to us due to an
undeliverable address, we will issue a refund for the product
cost only, less any shipping charges incurred. Refunds for
refused shipments are processed within 10 business days of the
package returning to our facility.
Contact
For any questions about shipping, delivery, or your order
status, please contact us at support@thevaelco.com. We aim to
respond to all shipping inquiries within 24 hours during
business days.
Our contact information:
TheVaelCo
Evrgrn-Solutions LLC
7901 4th St N #16922
St. Petersburg, FL 33702
United States
support@thevaelco.com